Shipping policy

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Shipping Summary

All orders are shipped via PostNL only
In‑stock orders are processed within 1–2 business days
On‑demand products may require up to 10 business days before shipment
Pre‑orders are shipped from the official release date (with possible delays)
All shipments are insured up to €500 by default
Delivery times are estimates and not guaranteed

1. Shipping Partner

TCGHaven ships exclusively via PostNL.
No alternative carriers are offered.

2. Processing Time – In‑Stock Orders

In‑stock products are usually processed and shipped within 1–2 business days after full payment has been received.

Orders placed on weekends or public holidays are processed on the next business day.
During product launches, release weeks, or busy periods, processing times may be longer.

3. On‑Demand Products

Some products available in our webshop are offered as on‑demand items.

On‑demand products:

are not held in stock
are sourced directly from our distributor after your order is placed and paid
are ordered specifically for you

This allows us to:

offer more competitive pricing
limit unnecessary stock holding
provide a wider and more flexible product range

Because on‑demand products are sourced after purchase:

processing and shipping take longer than standard in‑stock items
shipment may take up to 10 business days
a minimum processing period of 5 business days applies before shipment

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On‑demand products may be excluded from cancellation or withdrawal rights, as these products are sourced specifically for the customer.

4. Delivery Time – The Netherlands

After dispatch, estimated delivery time within the Netherlands is 1–3 business days.

These are estimates only. Delays caused by the carrier, weather conditions, peak periods, or other circumstances beyond our control do not constitute grounds for cancellation or compensation.

5. International Shipping

International orders are shipped via PostNL and handed over to local carriers in the destination country.

Final delivery times depend entirely on the local carrier and customs processing and are outside our control.

6. Pre‑Orders – Shipping & Availability

Pre‑orders are shipped from the official release date.

Due to distribution logistics, transport capacity, and allocation processes, shipment may occur from the release date up to a maximum of three (3) weeks thereafter.

Please note:

release dates are estimates and may change
distributor allocations can be reduced or delayed
orders are fulfilled in purchase order sequence

Delays do not automatically entitle the customer to cancellation, refund, or compensation.

7. Combined & Split Orders

If an order contains a mix of in‑stock, on‑demand, and/or pre‑order products:

we may hold the order until all items are available to ship together, or
we may split the order into multiple shipments if required

The decision to combine or split shipments lies solely with TCGHaven.

8. Track & Trace

Where available, a track & trace code is provided by email once the order has been dispatched.

Customers are responsible for providing a correct and accessible email address.

9. Incorrect Address Details

Customers are responsible for entering a complete and correct shipping address.

If an incorrect or incomplete address results in:

delivery failure
return to sender
delay
additional shipping costs

we reserve the right to:

charge additional shipping fees before resending
deduct costs from any applicable refund

10. Shipment Insurance & Liability for Loss

All shipments are insured by default up to a maximum value of €500 per shipment.

In the event a shipment is confirmed as lost by the carrier:

€500 is the maximum amount we can compensate
this amount represents the full and final compensation, regardless of the total order value

No additional reimbursement, replacement, or compensation is possible beyond the insured amount.

11. High‑Value Shipments & Additional Insurance

For higher‑value orders, TCGHaven may contact the customer prior to shipment to offer increased insurance coverage.

Please note:

additional insurance is optional
higher coverage is subject to an additional fee, based on shipment value
insurance is only increased after explicit agreement and payment

If additional insurance is declined, the shipment remains insured up to €500 only, which will be the maximum compensation in case of loss.

12. Liability for Delays

TCGHaven is not liable for delays caused by:

shipping carriers
customs authorities
suppliers or distributors
force majeure or circumstances beyond our control

All delivery timeframes and release dates are estimates only, not guaranteed deadlines.

13. Refused or Unclaimed Shipments

If a shipment is refused at delivery or not collected in time and returned to us, we reserve the right to deduct:

return shipping costs
handling fees
re‑shipment costs

from any refund, where legally permitted.

Pre‑Order Policy – Binding Purchase Agreement

Reservation & Procurement

All pre‑orders are purchased specifically in the customer’s name from our suppliers.

By placing a pre‑order, the customer enters into a binding purchase agreement.

Full Advance Payment

All pre‑orders must be paid in full upfront.
We do not reserve or allocate products without payment.

Release Dates

Release dates are provided by suppliers and are indicative only.
Changes or delays do not automatically entitle the customer to cancellation or compensation.